Presentation of communications

ABSTRACT

A method to present communications is provided. The method may include obtaining, at a device, a request from a user to play back a stored message that includes audio. In response to obtaining the request, the method may include directing the audio of the message to a transcription system from the device. In these and other embodiments, the transcription system may be configured to generate text that is a transcription of the audio in real-time. The method may further include obtaining, at the device, the text from the transcription system and presenting, by the device, the text generated by the transcription system in real-time. In response to obtaining the text from the transcription system, the method may also include presenting, by the device, the audio such that the text as presented is substantially aligned with the audio.

FIELD

The embodiments discussed herein are related to presentation ofcommunications.

BACKGROUND

Telephone answering machines have long been employed to answer telephonecalls and record voice messages locally to a user. More recently,voicemail systems have been employed to answer telephone calls and storevoice messages remotely from a user. Voice messages are generally usefulbecause they can be stored while a user is not available and then belistened to at a time that is more convenient for the user.

However, voice messages are less useful for a hearing-impaired userbecause it may be difficult or impossible for the hearing-impaired userto understand the content of a voice message by simply listening to thevoice message.

The subject matter claimed herein is not limited to embodiments thatsolve any disadvantages or that operate only in environments such asthose described above. Rather, this background is only provided toillustrate one example technology area where some embodiments describedherein may be practiced.

SUMMARY

A method to present communications is provided. The method may includeobtaining, at a device, a request from a user to play back a storedmessage that includes audio. In response to obtaining the request, themethod may include directing the audio of the message to a transcriptionsystem from the device. In these and other embodiments, thetranscription system may be configured to generate text that is atranscription of the audio in real-time. The method may further includeobtaining, at the device, the text from the transcription system andpresenting, by the device, the text generated by the transcriptionsystem in real-time. In response to obtaining the text from thetranscription system, the method may also include presenting, by thedevice, the audio such that the text as presented is substantiallyaligned with the audio.

BRIEF DESCRIPTION OF THE DRAWINGS

Example embodiments will be described and explained with additionalspecificity and detail through the use of the accompanying drawings inwhich:

FIG. 1 illustrates an example environment for presentation ofcommunications;

FIGS. 2A, 2B, and 2C illustrate example screens that may appear on adisplay of a device associated with presentation of a communication bythe device;

FIG. 3 illustrates example operations to present a communication;

FIG. 4 illustrates an example system that may be used to present acommunication;

FIG. 5 is a flowchart of an example method to present a communication;and

FIG. 6 is a flowchart of another example method to present acommunication.

DESCRIPTION OF EMBODIMENTS

Some embodiments in this disclosure relate to devices and methods thatmay be configured to present communications. In some embodiments, thecommunications may be messages, such as video or voice messages. It maybe difficult or impossible for a hearing-impaired user to understand thecontent of a message, such as a video or voice message, by simplylistening to the message. In order for a message to be useful to ahearing-impaired user, a transcript of the message may be generated by aremote service that caters to hearing-impaired users.

One problem with the transcription of a message is that the remoteservice may not have access to the message prior to the beginning of atranscription session in which the local device is connected to theremote service. As a result, the presentation of the transcription ofthe message and the broadcasting of audio of the message may not besynchronized. In these and other embodiments, the transcription whenpresented may lag the broadcasting of the message such that thebroadcast audio of the message is presented before the transcription.

In some embodiments, in response to receiving a request to play amessage, a device may send the message to the remote service and bufferthe message until a real-time transcription begins to be received. Asused herein, the term “real-time transcription” refers to real-timeprocessing of audio data and generating a transcription of the audiodata. After receipt of the transcription, the device may broadcast thebuffered audio of the message concurrently with the presentation of thetranscription so that the audio and the transcription are substantiallysynchronized.

Turning to the figures, FIG. 1 illustrates an example environment 100for presentation of communications. The environment 100 may be arrangedin accordance with at least one embodiment described in the presentdisclosure. The environment 100 may include a network 102, a firstdevice 104, a second device 106, a transcription system 108, and adatabase 130.

The network 102 may be configured to communicatively couple the firstdevice 104, the second device 106, the transcription system 108, and thedatabase 130. In some embodiments, the network 102 may be any network orconfiguration of networks configured to send and receive communicationsbetween systems and devices. In some embodiments, the network 102 mayinclude a conventional type network, a wired or wireless network, andmay have numerous different configurations. In some embodiments, thenetwork 102 may also be coupled to or may include portions of atelecommunications network, including telephone lines, for sending datain a variety of different communication protocols, such as a plain oldtelephone system (POTS).

Each of the first and second devices 104 and 106 may be any electronicor digital computing device. For example, each of the first and seconddevices 104 and 106 may include a desktop computer, a laptop computer, asmartphone, a mobile phone, a tablet computer, a telephone, a phoneconsole, a caption device, a captioning telephone, or any othercomputing device.

In some embodiments, each of the first device 104 and the second device106 may include memory and at least one processor, which are configuredto perform operations as described in this disclosure, among otheroperations. In some embodiments, each of the first device 104 and thesecond device 106 may include computer-readable instructions that areconfigured to be executed by each of the first device 104 and the seconddevice 106 to perform operations described in this disclosure.

In some embodiments, each of the first and second devices 104 and 106may be configured to establish communication sessions with otherdevices. For example, each of the first and second devices 104 and 106may be configured to establish an outgoing communication session, suchas a telephone call, video call, or other communication session, withanother device over a telephone line or network. For example, each ofthe first device 104 and the second device 106 may communicate over awireless cellular network, a wired Ethernet network, or a POTS line.Alternatively or additionally, each of the first device 104 and thesecond device 106 may communicate over other wired or wireless networksthat do not include or only partially include a POTS. For example, acommunication session between the first device 104 and the second device106, such as a telephone call, may be a voice-over Internet protocol(VOIP) telephone call. As another example, the communication sessionbetween the first device 104 and the second device 106 may be a videocommunication session or other communication session.

Alternately or additionally, each of the first and second devices 104and 106 may be configured to communicate with other systems over anetwork, such as the network 102 or another network. In these and otherembodiments, each of the first device 104 and the second device 106 mayreceive data from and send data to the transcription system 108.

In some embodiments, the transcription system 108 may include anyconfiguration of hardware, such as processors, servers, and databaseservers that are networked together and configured to perform a task.For example, the transcription system 108 may include multiple computingsystems, such as multiple servers that each include memory and at leastone processor, which are networked together and configured to performoperations of captioning communication sessions, such as telephonecalls, between devices such as the second device 106 and another deviceas described in this disclosure. In these and other embodiments, thetranscription system 108 may operate to generate transcriptions of audioof one or more parties in a communication session. For example, thetranscription system 108 may generate transcriptions of audio generatedby other devices and not the second device 106 or both the second device106 and other devices, among other configurations.

In some embodiments, the transcription system 108 may operate as anexchange configured to establish communication sessions, such astelephone calls, video calls, etc., between devices such as the seconddevice 106 and another device or devices as described in thisdisclosure, among other operations. In some embodiments, thetranscription system 108 may include computer-readable instructions thatare configured to be executed by the transcription system 108 to performoperations described in this disclosure.

Further, in some embodiments, the environment 100 may be configured tofacilitate an assisted communication session between a hearing-impaireduser 112 and a second user, such as a user 110. As used in the presentdisclosure, a “hearing-impaired user” may refer to a person withdiminished hearing capabilities. Hearing-impaired users often have somelevel of hearing ability that has usually diminished over a period oftime such that the hearing-impaired user can communicate by speaking,but that the hearing-impaired user often struggles in hearing and/orunderstanding others.

In some embodiments, the assisted communication session may beestablished between the first device 104 and the second device 106. Inthese embodiments, the second device 106 may be configured to presenttranscriptions of the communication session to the hearing-impaired user112. As an example, the second device 106 may be one of the CaptionCall®57T model family or 67T model family of captioning telephones or adevice running the CaptionCall® mobile app. For example, in someembodiments, the second device 106 may include a visual display 120,such as a touchscreen visual display or other visual display, that isintegral with the second device 106 and that is configured to presenttext transcriptions of a communication session to the hearing-impaireduser 112.

Alternatively or additionally, the second device 106 may be associatedwith a visual display that is physically separate from the second device106 and that is in wireless communication with the second device 106,such as a visual display of a wearable device 122 worn on the wrist ofthe hearing-impaired user 112 and configured to be in BlueTooth®wireless communication with the second device 106. Other physicallyseparate physical displays may be visual displays of desktop computers,laptop computers, smartphones, mobile phones, tablet computers, or anyother computing devices that are in wireless communication with thesecond device 106.

The second device 106 may also include a speaker 124, such as a speakerin a handset or a speaker in a speakerphone. The second device 106 mayalso include a processor communicatively coupled to the visual display120 and to the speaker, as well as at least one non-transitorycomputer-readable media communicatively coupled to the processor andconfigured to store one or more instructions that when executed by theprocessor perform the methods for presentation of messages as describedin this disclosure, and also store voice messages locally on the seconddevice 106.

During a communication session, the transcription system 108, the firstdevice 104, and the second device 106 may be communicatively coupledusing networking protocols. In some embodiments, during thecommunication session between the first device 104 and the second device106, the second device 106 may provide the audio received from the firstdevice 104 to the transcription system 108. Alternatively oradditionally, the first device 104 may provide the audio to thetranscription system 108 and the transcription system 108 may relay theaudio to the second device 106. Alternatively or additionally, videodata may be provided to the transcription system 108 from the firstdevice 104 and relayed to the second device 106.

At the transcription system 108, the audio data may be transcribed. Insome embodiments, to transcribe the audio data, a transcription enginemay generate a transcription of the audio. Alternatively oradditionally, a remote call assistant 114 may listen to the audioreceived from the first device 104 at the transcription system 108, viathe second device 106, and “revoice” the words of the user 110 to aspeech recognition computer program tuned to the voice of the remotecall assistant 114. In these and other embodiments, the remote callassistant 114 may be an operator who serves as a human intermediarybetween the hearing-impaired user 112 and the user 110. In someembodiments, text transcriptions may be generated by a speechrecognition computer as a transcription of the audio of the user 110.

After generation of the text transcriptions, the text transcriptions maybe provided to the second device 106 over the network 102. The seconddevice 106 may display the text transcriptions on the visual display 120while the hearing-impaired user 112 carries on a normal conversationwith the user 110. The text transcriptions may allow thehearing-impaired user 112 to supplement the voice signal received fromthe first device 104 and confirm her understanding of the words spokenby the user 110. The transcription of a communication session occurringin real-time between two devices as discussed above may be referred toin this disclosure as a transcription communication session.

In addition to generating transcriptions of communication sessions, theenvironment 100 may be configured to provide transcriptions ofcommunications from other devices, such as the first device 104. Thecommunications may be messages, such as video messages or audiomessages. The communications may be stored locally on the second device106 or on a database 130.

For example, the second device 106 may be configured to function as alocal “answering machine” in which the user 110 attempting tocommunicate, e.g., calling, using the first device 104 may leave amessage, such as a voice or video message, on the second device 106 whena communication request to the second device 106 goes unanswered by thehearing-impaired user 112. Later, the hearing-impaired user 112 mayemploy the second device 106 to play back the message with real-timetranscription of the voice or video message provided by thetranscription system 108.

As another example, when a communication request to the second device106 from the first device 104 goes unanswered by the hearing-impaireduser 112, a message may be left by the user 110 for the hearing-impaireduser 112. The message may be stored on the database 130. Later, thehearing-impaired user 112 may employ the second device 106 to play backthe message with real-time transcription of the message provided by thetranscription system 108. The transcription of communications from otherdevices, such as messages, may be referred to in this disclosure astranscription message session.

During a transcription message session, the transcription system 108 andthe second device 106 may be communicatively coupled using networkingprotocols. In some embodiments, during the transcription messagesession, the second device 106 may obtain a request to present amessage. The second device 106 may obtain the message. In someembodiments, the second device 106 may obtain the message from thedatabase 130. Alternatively or additionally, the second device 106 mayobtain the message from local memory that is part of the second device106.

After obtaining the message, the second device 106 may provide audiofrom the message to the transcription system 108. As the second device106 provides the audio data to the transcription system 108, the seconddevice 106 may buffer the message. For example, when the message is avideo message, the second device 106 may buffer both the video and audioof the video message and send only the audio to the transcription system108.

As used in this disclosure, the term audio may be used generically torefer to sounds that may include spoken words. Furthermore, the term“audio” may be used generically to include audio in any format, such asa digital format, an analog format, or a soundwave format. Furthermore,in the digital format, the audio may be compressed using different typesof compression schemes.

As used in this disclosure, the term video may be used generically torefer to a compilation of images that may be reproduced in a sequence toproduce video. Furthermore, the term “video” may be used generically toinclude video in any format. Furthermore, the video may be compressedusing different types of compression schemes.

At the transcription system 108, the audio from the message may betranscribed into text in a manner similar to the transcribing performedduring a transcription communication session. The text may be providedto the second device 106.

In response to receiving the text from the transcription system 108, thesecond device 106 may determine a length to buffer the message. In theseand other embodiments, the second device 106 may determine the length tobuffer the message based on the time elapsed between sending the audioto the transcription system 108 and receiving the text from thetranscription system 108. For example, if the second device 106 sendsthe audio to the transcription system 108 at time 8:01.05 and receivesthe first text back from the transcription system 108 at time 8:01.08,the length of the buffer may be three seconds. Alternatively oradditionally, the second device 106 may determine the length to bufferthe message based on a particular buffer length that was determinedbefore the message is received.

In response to receiving the text from the transcription system 108, thesecond device 106 may also be configured to begin presenting the messagefrom the buffer. Presenting the message may include broadcasting audioof the message by the speaker 124 and/or displaying video data of themessage by the visual display 120. The message may continue to bebuffered after receipt of the text from the transcription system 108such that the message is presented by the second device 106 after beingbuffered. In these and other embodiments, the buffering length may beapproximately equal to the delay between sending audio to thetranscription system 108 and receiving text from the transcriptionsystem 108 that corresponds to the audio.

In response to receiving the text from the transcription system 108, thesecond device 106 may also be configured to display the text on thevisual display 120, in real-time, while concurrently presenting themessage. As a result, the presentation of the message and thepresentation of the text of the transcription of the audio of themessage may be substantially synchronized.

In these and other embodiments, the text may allow the hearing-impaireduser 112 to supplement the audible playback of the message on the seconddevice 106 and confirm their understanding of the words spoken in themessage.

Modifications, additions, or omissions may be made to the environment100 without departing from the scope of the present disclosure. Forexample, in some embodiments, the user 110 may also be hearing-impaired.In these and other embodiments, the transcription system 108 may providetext to the first device 104 based on audio transmitted by the seconddevice 106. Alternately or additionally, the transcription system 108may include additional functionality. For example, the transcriptionsystem 108 may edit the text or make other alterations to the text afterpresentation of the text on the second device 106. Alternately oradditionally, in some embodiments, the environment 100 may includeadditional devices similar to the first and second devices 104 and 106.In these and other embodiments, the similar devices may be configured topresent communications as described in this disclosure.

FIGS. 2A, 2B, and 2C illustrate example screens 220, 240, and 260 thatmay appear on a display of a device associated with presentation of acommunication by the device, arranged in accordance with at least oneembodiment described in the present disclosure.

The screen 220 of FIG. 2A displays voice messages 222, 224, 226, 228,and 230 that may be stored locally on a device, such as the seconddevice 106 of FIG. 1 or stored externally, such as in the database 130of FIG. 1. The screens 220, 240, and 260 may be displayed by a displaysuch as the visual display 120 of the second device 106 of FIG. 1. Thevoice messages 224 and 230 may be designated by the phone number of thecaller who left the voice message, while the voice messages 222, 226,and 228 are designated by the caller ID name of the phone number of thecaller who left the voice message or by the name of a contact stored inthe device that matches the phone number of the caller. Also, the voicemessages 224 and 228 may be highlighted to indicate that the voicemessages 224 and 228 have not yet been played back, while the voicemessages 222, 226, and 230 may not be highlighted to indicate that thevoice messages 224 and 228 have already been played back.

After and in response to selection of the voice message 226 on thescreen 220 of FIG. 2A, the screen 220 of FIG. 2A may transition to thescreen 240 of FIG. 2B. For example, the voice message 226 may beselected by the user touching the voice message 226 of the screen 220 ofFIG. 2A.

At least portions of the screen 240 may appear during buffering of theaudio. For example, during buffering of the audio of the voice message226, the screen 240 may include a message 242 notifying thehearing-impaired user 112 of the delay and/or a message 244 notifyingthe hearing-impaired user 112 of the origin of the voice message 226and/or a message 246 notifying a hearing-impaired user of the date andthe time that the voice message 226 was created.

After buffering of the audio of the voice message 226, a transition fromthe screen 240 of FIG. 2B to the screen 260 of FIG. 2C may occur. Thescreen 260 may display text 262 of the voice message 226, as provided inreal-time by a transcription system, during the playback of the voicemessage 226. Modifications, additions, or omissions may be made to thescreens 220, 240, and 260 without departing from the scope of thepresent disclosure.

FIG. 3 illustrates example operations 300 to present a communication.The operations 300 may be arranged in accordance with at least oneembodiment described in the present disclosure. The operations 300 maybe between a processing system 314, a transcription system 308, adisplay 320, and a speaker 324. In some embodiments, the processingsystem 314, the display 320, and the speaker 324 may be part of a devicethat may be analogous to the second device 106 of FIG. 1. In these andother embodiments, the processing system 314 may be a combination ofhardware devices, such as processors, memory, modems, and other hardwaredevices that perform the functions described herein. Alternatively oradditionally, the transcription system 308 may be analogous to thetranscription system 108 of FIG. 1. Accordingly, no further explanationis provided with respect thereto.

In some embodiments, the operations 300 may be an example ofcommunications and interactions between the processing system 314, thetranscription system 308, the display 320, and the speaker 324.Generally, the operations 300 may relate to presentation of audio of amessage by the speaker 324 concurrently with presentation of text ofaudio by the display 320. The interactions between the processing system314 and the transcription system 308 may occur over one or morenetworks. The operations 300 illustrated are not exhaustive but aremerely representative of operations 300 that may occur. Furthermore, oneoperation as illustrated may represent one or more communications,operations, and/or data exchanges.

At operation 340, the display 320 may provide a user request to theprocessing system 314. In some embodiments, the display 320 may be atouch screen enabled display. In these and other embodiments, thedisplay 320 may receive an input from a user. The input from the usermay be a selection of a message that was previously left for the user byanother person in response to the person trying to contact the user. Themessage may be a voice message or a video message.

The user request may be a request for the message to be played back. Insome embodiments, playing back of a message may include presenting themessage to a user. Presenting the message may include presenting audioof the message by broadcasting the audio of the message through thespeaker 324. Alternatively or additionally, presenting the message mayinclude presenting video of the message by displaying the video of themessage on the display 320. Alternatively or additionally, presentingthe message may include presenting audio and video.

In some embodiments, presenting the message may include presenting textthat corresponds with the audio in the message. For example, the audioin the message may include spoken words. The text that corresponds tothe audio may be the spoken words in text form. In these and otherembodiments, the text may be a transcription of the spoken words in theaudio. In some embodiments, the processing system 314 may receive a userrequest from another input device other than the display 320.

At operation 342, the processing system 314 may obtain the message inresponse to receiving the user request of operation 340. In someembodiments, the message may be stored in memory that is part of theprocessing system 314. In these and other embodiments, the message maybe stored locally in the device that includes the processing system 314.Alternatively or additionally, the message may be stored external to thedevice that includes the processing system 314. For example, the messagemay be stored in a database that may be accessed over a network. Inthese and other embodiments, the processing system 314 may include anidentifier associated with the message. The processing system 314 mayrequest the message from the storage location of the message using theidentifier. In some embodiments, the storage location may be associatedwith the transcription system 308. In response to requesting themessage, the processing system 314 may obtain the message.

At operation 344, the processing system 314 may send audio of themessage to the transcription system 308. The processing system 314 maysend the audio of the message to the transcription system 308 over anetwork, such as the network 102 of FIG. 1. In these and otherembodiments, the processing system 314 and the transcription system 308may not be in the same device.

In some embodiments, the message may include audio without video. Inthese and other embodiments, the entire message may be sent to thetranscription system 308. Alternatively or additionally, the message mayinclude audio and video. In these and other embodiments, the audio ofthe message may be sent to the transcription system 308.

In some embodiments, the audio may be sent to the transcription system308 by streaming the audio to the transcription system 308. For example,the processing system 314 may be configured to send the message over atime period that is approximately equal to a playback length of themessage when the message is presented to a user over the speaker 324.

In some embodiments, the audio may be sent to the transcription system308 in chunks similar to a file transfer. The audio may be sent in atime frame based on the network connection between the transcriptionsystem 308 and the processing system 314.

At operation 346, the processing system 314 may buffer the message. Theprocessing system 314 may start buffering the message after and inresponse to sending the audio to the transcription system 308.

The message may be buffered using a first in first out (FIFO) typebuffer. In some embodiments, the message may be buffered after an audiostream is generated by the processing system 314 for broadcasting by thespeaker 324. In these and other embodiments, the audio of the messagemay be provided to a codec or other processing element for generating anaudio stream that may be sent to a digital-to-analog (DAC) converter tobe broadcast by the speaker 324. After generation of the audio stream,the audio stream may be buffered before the audio stream is presented bythe speaker 324. In some embodiments, the audio stream may be packagedfor sending over a network to the transcription system 308 duringoperation 344.

In these and other embodiments, the entire audio stream may not becompletely generated before buffering of the audio stream. Rather, asportions of the audio stream are generated, the generated portions maybe buffered. For example, as a first portion of the audio stream isgenerated, the first portion may be buffered. As a second portion thatfollows the first portion is generated, the second portion may bebuffered. In these and other embodiments, the first portion may havebeen buffered and sent to the speaker 324 before the second portion isgenerated and sent to the buffer. The length of buffering of the audiostream may be determined in operation 352 as explained hereafter.

When the message includes audio and video, the audio and the video thatmay be sent to the speaker 324 and the display 320, respectively, may bebuffered before being sent to the speaker 324 and the display 320. Inthese and other embodiments, the video for the message may be providedto a codec or other processing element for generating a video stream fordisplay by the display 320. In these and other embodiments, aftergenerating the video stream and the audio stream, the video stream andthe audio stream may be buffered.

The message may be buffered in real-time commensurate with how themessage would be presented to the user. Thus, the message being bufferedfour seconds would delay presentation of the message by four seconds. Inthese and other embodiments, the entirety of a message may be bufferedsuch that a message when buffered four seconds may be presented to auser four seconds after the audio is first output by the codec andfinish presentation to the user four seconds after the audio is finishedbeing output by the codec.

At operation 348, the transcription system 308 may generate text basedon the audio received from the processing system 314. The transcriptionsystem 308 may generate the text using a transcription system. Forexample, the transcription system 308 may generate an audio stream ofthe audio. The audio stream may be used by the transcription system togenerate the text of the audio. The text of the audio may be generatedin real-time by the transcription system 308. As described, theoperation 348 and the operation 346 may occur at substantially the sametime. As a result, the operation 348 and the operation 346 may occur atoverlapping time intervals.

At operation 350, the text generated by the transcription system 308 maybe sent to the processing system 314. In some embodiments, the text maybe provided as the text is generated. For example, the audio may betwenty seconds long and may include fifty spoken words, withapproximately two or three words spoken every second. In these and otherembodiments, the transcription system 308 may send the words of the textas the words are generated. As a result, the transcription system 308may send the words individually or in small groups of words to theprocessing system 314. Thus, the transcription system 308 may stream thetext to the processing system 314 at approximately the same rate that anaudio stream may be generated by the processing system 314.

At operation 352, the processing system 314 may determine a length tobuffer the audio stream. In some embodiments, the processing system 314may determine the buffer length based on a time difference between whenthe audio is sent to the transcription system 308 and when the text isreceived by the processing system 314 from the transcription system 308.In these and other embodiments, the processing system 314 may have abuffer length when the processing system 314 begins buffering the audiostream. Rather, the processing system 314 may begin buffering the audiostream and may not output any audio stream until the text is receivedfrom the transcription system 308. In these and other embodiments, thetranscription system 308 may then determine the buffer length and mayoutput the audio stream from the buffer while continuing to buffer theremaining portion of the audio for the determined buffer length.

In some embodiments, the processing system 314 may determine a length tobuffer the audio stream based on a previous buffer length determined fora previous message. In these and other embodiments, the previouslydetermined buffer length may be determined based on a time to receivetext back from the transcription system 308 after sending audio to thetranscription system 308.

In some embodiments, the processing system 314 may determine a length tobuffer the audio stream based on a particular buffer length. Theparticular buffer length may be length determined before a message isreceived. The particular buffer length may be determined based on aknown average or medium time to receive text back from the transcriptionsystem 308 after sending audio to the transcription system 308.Alternatively or additionally, the particular buffer length may bedetermined based on known longest or shortest time to receive text backfrom the transcription system 308 after sending audio to thetranscription system 308. Alternatively or additionally, the particularbuffer length may be determined based on other factors. In someembodiments, the particular buffer length may be between one and twentyseconds. Alternatively or additionally, the particular buffer length maybe between two and ten seconds or three and five seconds, or some otherperiod of time.

At operation 354, in response to receiving the text, the processingsystem 314 may be configured to stream the received text to the display320. At operation 356, the processing system 314 may be configured tosend the buffered audio stream to the speaker 324. In these and otherembodiments, the buffered audio stream sent to the speaker 324 and thetext sent to the display 320 may occur at substantially the same time,for example, at overlapping time intervals. In these and otherembodiments, the sent text and the sent buffered audio stream maycorrespond in that the sent text may be a transcription of the sentbuffered audio stream. For example, the text sent at time T1 may be atranscription of a first portion of the audio stream sent at time T1 andthe text sent at time T2 may be a transcription of a second portion ofthe audio stream sent at time T2.

Without buffering of the audio stream, however, the audio stream mayarrive at the speaker 324 before text that corresponds to the audiostream. For example, a first portion of the audio stream may be sent attime T1 to the speaker 324 and there may be no text sent at time T1 tothe display 320. As a result, at time T2, which is after time T1, thetext corresponding to the audio steam sent at time T1 may be sent to thedisplay 320 while a second portion of the audio stream is sent to thespeaker 324.

At operation 358, the display 320 may display the text received from theprocessing system 314. At operation 360, the speaker 324 may broadcastthe audio stream received from the processing system 314. The text maybe displayed and the audio stream may be broadcast such that the text issubstantially aligned with the audio stream. The text beingsubstantially aligned with the audio stream may indicate that words fromthe audio stream are broadcast at a time approximately equal to when thetext that is a transcription of the words is displayed.

At operation 362, the processing system 314 may send a networkconnection check to the transcription system 308. The network connectioncheck may request a response from the transcription system 308 to allowthe processing system 314 to check a network connection between theprocessing system 314 and the transcription system 308. For example, theprocessing system 314 may send a ping request to a network port of thetranscription system 308.

At operation 364, the transcription system 308 may provide a response tothe network connection check sent by the transcription system 308. Forexample, the transcription system 308 may send a ping back to theprocessing system 314. The processing system 314 may be configured todetermine a network delay based on a time difference between the networkconnection check and receiving the response.

At operation 366, the processing system 314 may be configured to adjustthe buffer length based on the time difference between the networkconnection check and the response. In some embodiments, the operations362, 364, and 366 may occur while the processing system 314 is bufferingan audio stream. In these and other embodiments, the processing system314 may determine the buffer length initially for a message and mayadjust the buffer length while the message is being presented by thespeaker 324 and the display 320. Alternatively or additionally, theprocessing system 314 may perform the operations 362, 364, and 366 aftera first message has been presented and a buffer length has beendetermined to further adjust the buffer length. For example, theprocessing system 314 may perform the operations 362, 364, and 366 inresponse to receiving a request to present a second message afterpresenting the first message.

Modifications, additions, or omissions may be made to the operations 300without departing from the scope of the present disclosure. For example,in some embodiments, the operations 300 may not include one or more ofthe operations. For example, the operations 300 may not include theoperations 362, 364, and 366. In some embodiments, the operations 300may include additional operations. As another example, in someembodiments, the operations 300 may be arranged in a different order.For example, the operation 354 may occur before the operation 356.

FIG. 4 illustrates an example system 400 that may be used inautomatically delaying playback of a voice message at a caption device.The system 400 may be arranged in accordance with at least oneembodiment described in the present disclosure. The system 400 mayinclude a processor 410, a memory 412, a file system 414, acommunication system 416, a display 418, a user interface 420, andperipheral devices 422, which all may be communicatively coupled. Insome embodiments, the system 400 may be part of any of the systems ordevices described in this disclosure. For example, the system 400 may bepart of any of the first device 104, the second device 106, or thetranscription system 108 of FIG. 1.

Generally, the processor 410 may include any suitable special-purpose orgeneral-purpose computer, computing entity, or processing deviceincluding various computer hardware or software modules and may beconfigured to execute instructions stored on any applicablecomputer-readable storage media. For example, the processor 410 mayinclude a microprocessor, a microcontroller, a digital signal processor(DSP), an application-specific integrated circuit (ASIC), aField-Programmable Gate Array (FPGA), or any other digital or analogcircuitry configured to interpret and/or to execute program instructionsand/or to process data, or any combination thereof.

Although illustrated as a single processor in FIG. 4, it is understoodthat the processor 410 may include any number of processors distributedacross any number of networks or physical locations that are configuredto perform individually or collectively any number of operationsdescribed herein. In some embodiments, the processor 410 may interpretand/or execute program instructions and/or process data stored in thememory 412, the file system 414, or the memory 412 and the file system414. In some embodiments, the processor 410 may fetch programinstructions from the file system 414 and load the program instructionsinto the memory 412.

After the program instructions are loaded into the memory 412, theprocessor 410 may execute the program instructions. For example, thesystem 400 may be part of the first device 104, the second device 106,or the transcription system 108 of FIG. 1. In these and otherembodiments, the instructions may include the processor 410 buffering amessage until text corresponding to audio from the message is obtainedfor presentation and presenting the message and the text concurrently.

The memory 412 and the file system 414 may include computer-readablestorage media for carrying or having computer-executable instructions ordata structures stored thereon. Such computer-readable storage media maybe any available media that may be accessed by a general-purpose orspecial-purpose computer, such as the processor 410. By way of example,and not limitation, such computer-readable storage media may includenon-transitory computer-readable storage media including Read-OnlyMemory (ROM), Electrically Erasable Programmable Read-Only Memory(EEPROM), Compact Disc Read-Only Memory (CD-ROM) or other optical diskstorage, magnetic disk storage or other magnetic storage devices, flashmemory devices (e.g., solid state memory devices), or any other storagemedia which may be used to carry or store desired program code in theform of computer-executable instructions or data structures and whichmay be accessed by a general-purpose or special-purpose computer.Combinations of the above may also be included within the scope ofcomputer-readable storage media. Computer-executable instructions mayinclude, for example, instructions and data configured to cause theprocessor 410 to perform a certain operation or group of operations,such as one or more operations of the operations 300 and/or one or moreblocks of the methods 500 and 600.

The communication system 416 may include any component, device, system,or combination thereof that is configured to transmit or receiveinformation over a network. In some embodiments, the communicationsystem 416 may communicate with other devices at other locations, thesame location, or even other components within the same system. Forexample, the communication system 416 may include a modem, a networkcard (wireless or wired), an infrared communication device, a wirelesscommunication device (such as an antenna), and/or chipset (such as aBluetooth device, an 802.6 device (e.g., Metropolitan Area Network(MAN)), a WiFi device, a WiMax device, cellular communicationfacilities, etc.), plain old telephone service (POTS), and/or the like.The communication system 416 may permit data to be exchanged with anetwork and/or any other devices or systems described in the presentdisclosure.

The display 418 may be configured as one or more displays, like an LCD,LED, or other type display. The display 418 may be configured to presentvideo, text, user interfaces, and other data as directed by theprocessor 410.

The user interface 420 may include any device to allow a user tointerface with the system 400. For example, the user interface 420 mayinclude a mouse, a track pad, a keyboard, a touchscreen, a telephoneswitch hook, volume controls, other buttons, and/or a telephone keypad,among other devices. The user interface 420 may receive input from auser and provide the input to the processor 410. In some embodiments,the user interface 420 and the display 418 may be combined as a singledevice such that the display 418 may display information and be aninterface to allow a user to interface with the system 400.

The peripheral devices 422 may include one or more devices. For example,the peripheral devices may include a microphone, an imager, and/or aspeaker, among other peripheral devices. In these and other embodiments,the microphone may be configured to capture audio. The imager may beconfigured to capture digital images. The digital images may be capturedin a manner to produce video or image data. In some embodiments, thespeaker may broadcast audio received by the system 400 or otherwisegenerated by the system 400.

Modifications, additions, or omissions may be made to the system 400without departing from the scope of the present disclosure.

FIG. 5 is a flowchart of an example method 500 to present acommunication. The method 500 may be arranged in accordance with atleast one embodiment described in the present disclosure. The method 500may be performed, in some embodiments, by a device or system, such asthe first device 104 and/or the second device 106, or another device. Inthese and other embodiments, the method 500 may be performed based onthe execution of instructions stored on one or more non-transitorycomputer-readable media. Although illustrated as discrete blocks,various blocks may be divided into additional blocks, combined intofewer blocks, or eliminated, depending on the desired implementation.

The method 500 may begin at block 502, where a request may be obtainedat a device from a user to play back a stored message that includesaudio. In some embodiments, the message may be stored at the device.Alternatively or additionally, the message may be stored outside of thedevice. In these and other embodiments, the method may further includeobtaining, at the device, the message over a network. In these and otherembodiments, the audio of the message may be directed to thetranscription system after being obtained by the device.

At block 504, in response to obtaining the request, the audio of themessage may be directed to a transcription system. The transcriptionsystem may be configured to generate text that is a transcription of theaudio in real-time.

At block 506, in response to obtaining the request, an audio stream maybe generated to be presented by the device. At block 508, the audiostream may be buffered before presenting the audio stream by the device.At block 510, the text generated by the transcription system may beobtained by the device.

At block 512, in response to obtaining the text from the transcriptionsystem, the buffered audio stream and the text may be presented by thedevice such that the presented text substantially aligns with thepresented buffered audio stream.

It is understood that, for this and other processes, operations, andmethods disclosed herein, the functions and/or operations performed maybe implemented in differing order. Furthermore, the outlined functionsand operations are only provided as examples, and some of the functionsand operations may be optional, combined into fewer functions andoperations, or expanded into additional functions and operations withoutdetracting from the essence of the disclosed embodiments.

For example, in some embodiments, the method may further includedetermining a buffered length based on a time difference betweenproviding the audio to the transcription system and obtaining the textfrom the transcription system. In these and other embodiments, the audiomay be continually buffered based on the determined buffered length.

FIG. 6 is a flowchart of another example method 600 to present acommunication. The method 600 may be arranged in accordance with atleast one embodiment described in the present disclosure. The method 600may be performed, in some embodiments, by a device or system, such asthe first device 104 and/or the second device 106, or another device. Inthese and other embodiments, the method 600 may be performed based onthe execution of instructions stored on one or more non-transitorycomputer-readable media. Although illustrated as discrete blocks,various blocks may be divided into additional blocks, combined intofewer blocks, or eliminated, depending on the desired implementation.

The method 600 may begin at block 602, where a request may be obtainedat a device from a user to play back a stored message that includesaudio. In some embodiments, the message may be stored at the device.Alternatively or additionally, the message may be stored outside of thedevice. In these and other embodiments, the method may further includeobtaining, at the device, the message over a network.

At block 604, in response to obtaining the request, the audio of themessage may be directed to a transcription system from the device. Thetranscription system may be configured to generate text that is atranscription of the audio in real-time.

At block 606, the text from the transcription system may be obtained atthe device. At block 608, the text generated by the transcription systemin real-time may be presented by the device.

At block 610, in response to obtaining the text from the transcriptionsystem, the audio may be presented by the device such that the text aspresented is substantially aligned with the audio.

It is understood that, for this and other processes, operations, andmethods disclosed herein, the functions and/or operations performed maybe implemented in differing order. Furthermore, the outlined functionsand operations are only provided as examples, and some of the functionsand operations may be optional, combined into fewer functions andoperations, or expanded into additional functions and operations withoutdetracting from the essence of the disclosed embodiments.

For example, in some embodiments, the message may further include video.In these and other embodiments, the method may further include inresponse to obtaining the text from the transcription system,presenting, by the device, the video such that the text is substantiallyaligned with the audio and the video.

As another example, the method may further include buffering the audioat the device as the audio is directed to the transcription system suchthat the audio directed to the transcription system is buffered at thedevice. In these and other embodiments, the audio presented by thedevice may be the buffered audio such that the text is substantiallyaligned with the audio presented by the device. In these and otherembodiments, the method may further include determining a bufferedlength based on a time difference between providing the audio to thetranscription system and obtaining the text from the transcriptionsystem. In these and other embodiments, the audio may be continuallybuffered based on the determined buffered length. Alternatively oradditionally, the method may further include after determining thebuffered length, adjusting the buffered length based on a networkconnection between the transcription system and the device.

It is understood that the operations 300 and the methods 500 and 600 mayimprove the functioning of a device. For example, the functioning of thesecond device 106 of FIG. 1 may itself be improved by the operations 300and the methods 500 and 600 at least because the second device 106 maybe configured to better align presentation of audio and text derivedfrom the audio by a third party.

Also, the operations 300 and the methods 500 and 600 may improve thetechnical field of telecommunications. For example, the technical fieldof telecommunications may be improved by the operations 300 and themethods 500 and 600 at least because some known devices do not properlyalign audio and text derived from the audio.

As indicated above, the embodiments described herein may include the useof a special purpose or general purpose computer (e.g., the processor410 of FIG. 4) including various computer hardware or software modules,as discussed in greater detail below. Further, as indicated above,embodiments described herein may be implemented using computer-readablemedia (e.g., the memory 412 or file system 414 of FIG. 4) for carryingor having computer-executable instructions or data structures storedthereon.

In some embodiments, the different components, modules, engines, andservices described herein may be implemented as objects or processesthat execute on a computing system (e.g., as separate threads). Whilesome of the systems and methods described herein are generally describedas being implemented in software (stored on and/or executed by generalpurpose hardware), specific hardware implementations or a combination ofsoftware and specific hardware implementations are also possible andcontemplated.

In accordance with common practice, the various features illustrated inthe drawings may not be drawn to scale. The illustrations presented inthe present disclosure are not meant to be actual views of anyparticular apparatus (e.g., device, system, etc.) or method, but aremerely idealized representations that are employed to describe variousembodiments of the disclosure. Accordingly, the dimensions of thevarious features may be arbitrarily expanded or reduced for clarity. Inaddition, some of the drawings may be simplified for clarity. Thus, thedrawings may not depict all of the components of a given apparatus(e.g., device) or all operations of a particular method.

Terms used herein and especially in the appended claims (e.g., bodies ofthe appended claims) are generally intended as “open” terms (e.g., theterm “including” should be interpreted as “including, but not limitedto,” the term “having” should be interpreted as “having at least,” theterm “includes” should be interpreted as “includes, but is not limitedto,” etc.).

Additionally, if a specific number of an introduced claim recitation isintended, such an intent will be explicitly recited in the claim, and inthe absence of such recitation no such intent is present. For example,as an aid to understanding, the following appended claims may containusage of the introductory phrases “at least one” and “one or more” tointroduce claim recitations. However, the use of such phrases should notbe construed to imply that the introduction of a claim recitation by theindefinite articles “a” or “an” limits any particular claim containingsuch introduced claim recitation to embodiments containing only one suchrecitation, even when the same claim includes the introductory phrases“one or more” or “at least one” and indefinite articles such as “a” or“an” (e.g., “a” and/or “an” should be interpreted to mean “at least one”or “one or more”); the same holds true for the use of definite articlesused to introduce claim recitations.

In addition, even if a specific number of an introduced claim recitationis explicitly recited, it is understood that such recitation should beinterpreted to mean at least the recited number (e.g., the barerecitation of “two recitations,” without other modifiers, means at leasttwo recitations, or two or more recitations). Furthermore, in thoseinstances where a convention analogous to “at least one of A, B, and C,etc.” or “one or more of A, B, and C, etc.” is used, in general such aconstruction is intended to include A alone, B alone, C alone, A and Btogether, A and C together, B and C together, or A, B, and C together,etc. For example, the use of the term “and/or” is intended to beconstrued in this manner.

Further, any disjunctive word or phrase presenting two or morealternative terms, whether in the description, claims, or drawings,should be understood to contemplate the possibilities of including oneof the terms, either of the terms, or both terms. For example, thephrase “A or B” should be understood to include the possibilities of “A”or “B” or “A and B.”

Additionally, the use of the terms “first,” “second,” “third,” etc., arenot necessarily used herein to connote a specific order or number ofelements. Generally, the terms “first,” “second,” “third,” etc., areused to distinguish between different elements as generic identifiers.Absence a showing that the terms “first,” “second,” “third,” etc.,connote a specific order, these terms should not be understood toconnote a specific order. Furthermore, absence a showing that the termsfirst,” “second,” “third,” etc., connote a specific number of elements,these terms should not be understood to connote a specific number ofelements. For example, a first widget may be described as having a firstside and a second widget may be described as having a second side. Theuse of the term “second side” with respect to the second widget may beto distinguish such side of the second widget from the “first side” ofthe first widget and not to connote that the second widget has twosides.

All examples and conditional language recited herein are intended forpedagogical objects to aid the reader in understanding the invention andthe concepts contributed by the inventor to furthering the art, and areto be construed as being without limitation to such specifically recitedexamples and conditions. Although embodiments of the present disclosurehave been described in detail, it should be understood that the variouschanges, substitutions, and alterations could be made hereto withoutdeparting from the spirit and scope of the present disclosure.

1. A caption device comprising: a display; a speaker; a processorcommunicatively coupled to the display and to the speaker; and at leastone non-transitory computer-readable media communicatively coupled tothe processor and configured to store one or more instructions that whenexecuted by the processor cause the caption device to perform operationscomprising: obtaining, at the caption device, a request from a user toplay back a stored message that includes audio; in response to obtainingthe request, directing the audio to a transcription system from thecaption device, the transcription system configured to generate textthat is a transcription of the audio in real-time; in response toobtaining the request, generating an audio stream based on the audio tosend to the speaker; buffering the audio stream before sending the audiostream to the speaker; obtaining, at the caption device, the textgenerated by the transcription system; determining a buffered lengthbased on a time difference between providing the audio to thetranscription system and obtaining the text from the transcriptionsystem, wherein the audio stream is continually buffered based on thedetermined buffered length; presenting, by the display, the text fromthe transcription system in real-time; in response to obtaining the textfrom the transcription system, providing the buffered audio stream tothe speaker for presentation by the speaker such that the text isaligned with the audio stream presented by the speaker; obtaining, atthe caption device, a second request from the user to play back a secondstored message that includes second audio; in response to obtaining thesecond request, directing the second audio to the transcription systemfrom the caption device; in response to obtaining the second request,generating a second audio stream based on the second audio to send tothe speaker; in response to obtaining the second request, determining anetwork connection delay between the caption device and thetranscription system; before sending the second audio stream to thespeaker, buffering the second audio stream based on the determinedbuffered length as adjusted based on the network connection delay;obtaining, at the caption device, second text generated by thetranscription system based on the second audio; presenting, by thedisplay, the second text from the transcription system in real-time; andproviding the buffered second audio stream to the speaker forpresentation by the speaker such that the second text is aligned withthe second audio stream presented by the speaker.
 2. The caption deviceof claim 1, wherein the message is stored in the at least onenon-transitory computer-readable media of the caption device.
 3. Thecaption device of claim 1, wherein the message is stored outside of thecaption device and the operations further comprise obtaining, at thecaption device, the message over a network, wherein the audio of themessage is directed to the transcription system after being obtained bythe caption device.
 4. The caption device of claim 1, wherein themessage further includes video and the operations further comprise, inresponse to obtaining the text from the transcription system,presenting, by the display, the video such that the text issubstantially aligned with the audio and the video.
 5. The captiondevice of claim 1, wherein the operations further comprise during aninterval between obtaining the request from the user and presenting theaudio, presenting, on the display, a message notifying the user of adelay in presenting the audio and the text.
 6. (canceled)
 7. (canceled)8. The caption device of claim 1, wherein the buffered second audiostream is provided to the speaker for presentation by the speakerwithout regard to when the second text is obtained from thetranscription system.
 9. A method to present communications, the methodcomprising: obtaining, at a device, a first request from a user to playback a stored first message that includes first audio; in response toobtaining the first request, directing the first audio of the firstmessage to a transcription system from the device, the transcriptionsystem configured to generate first text that is a transcription of thefirst audio in real-time; obtaining, at the device, the first text fromthe transcription system; determining a buffer length based on a timedifference between providing the first audio to the transcription systemand obtaining the first text from the transcription system; obtaining,at the device, a second request from the user to play back a secondstored message that includes second audio; in response to obtaining thesecond request, determining a network connection delay between thedevice and the transcription system; buffering the second audio based onthe determined buffer length as adjusted based on the network connectiondelay; obtaining, at the device, second text generated by thetranscription system based on the second audio; and presenting, by thedevice, the buffered second audio such that the second text is presentedaligned with the presentation of the buffered second audio.
 10. Themethod of claim 9, wherein the first message is stored at the device.11. The method of claim 9, wherein the first message is stored outsideof the device and the method further comprises obtaining, at the device,the first message over a network, wherein the first audio of the firstmessage is directed to the transcription system after being obtained bythe device.
 12. The method of claim 9, wherein the first message furtherincludes video and the method further comprises in response to obtainingthe first text from the transcription system, presenting, by the device,the video such that the first text is substantially aligned with thefirst audio and the video.
 13. The method of claim 9, furthercomprising: buffering the first audio; and presenting, by the device,the buffered first audio such that the first text is presented alignedwith the buffered first audio.
 14. The method of claim 13, wherein thefirst audio is continually buffered based on the determined bufferlength.
 15. (canceled)
 16. One or more non-transitory computer-readablemedia configured to store one or more instructions that when executed byone or more processors cause the device to perform the method of claim9.
 17. A method to present a communication, the method comprising:obtaining, at a device, a request from a user to play back a storedmessage that includes audio; in response to obtaining the request,directing the audio of the stored message to a transcription system, thetranscription system configured to generate text that is a transcriptionof the audio in real-time; in response to obtaining the request,generating an audio stream to present by the device; obtaining, at thedevice, the text generated by the transcription system; determining abuffer length based on a time difference between providing the audio tothe transcription system and obtaining the text from the transcriptionsystem; after determining the buffer length, determining a networkconnection delay between the device and the transcription system;buffering, by the device, the audio stream based on the determinedbuffer length as adjusted based on the network connection delay; and inresponse to obtaining the text from the transcription system,presenting, by the device, the buffered audio stream and the text. 18.The method of claim 17, wherein the audio stream is continually bufferedbased on the determined buffered length as adjusted based on the networkconnection delay.
 19. The method of claim 17, wherein the message isstored at the device.
 20. A device that includes at least onenon-transitory computer-readable media configured to store one or moreinstructions that, when executed by one or more processors, cause thedevice to perform the method of claim 17.